Hendrick Chevrolet Shawnee Mission - Collision Center

I chose Hendrick Collision because I felt the most comfortable about their explanation of my quote. They were easy to work with and even went above and beyond to take my car to its dealership to get a recall fix while it was in the shop and fully cleaned my car inside and out before I picked it up. They also kept me in the loop when contacting my insurance company to ensure the repairs could get done as fast as possible. I would recommend Hendrick Collision to anyone. Everyone was so friendly and eager to help. I appreciated them taking the time to explain all of the charges and working with insurance company to make sure everyone got paid for correctly. Their location is close to where I work right on Shawnee Mission Parkway in Merriam. They kept my vehicle locked up inside so I knew it was safe. I have referred others to this collision center and they all had a similar great experience. I would definitely use them again.

Had an excellent experience at the collision center at Hendrick Chevrolet. I had to bring my 2021 Honda civic in for some minor damage and everyone I met with was very friendly and helpful. They took their time explaining the repair estimate to me and the estimated time it would take to make repairs. They kept me updated along the way so I always knew what the status of my vehicle was. When the work was finished. The reviewed everything with me and even had my car cleaned. I would recommend Hendrick to anyone who needs repair work done.

Hendrick Chevrolet Shawnee Mission agency engages in deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-known solution. However, McCarthy-Morse Chevy dealer claimed they couldn't reprogram the TCM due to a connection problem and suggested replacing the entire valve body, which would cost $1400 in parts and labor which makes sense and professional and of course no charge for the reprogramming trial. Seeking a second opinion, I approached Hendrick Chevrolet Shawnee Mission dealer which obviously was a mistake, only to receive an unexpected diagnosis. They asserted that they had reprogrammed the TCM, citing a connection issue, and proposed a charge of $710 for the diagnosis alone. When I declined the excessive charge for diagnosis only, they insisted on a $218 fee for reprogramming alone. Doubtful about programming with a connection problem, I requested to speak with a manager or supervisor. (zack) Despite admitting their inability to reprogram it, they still insisted on charging $218 for programming that had never been performed. When I questioned the inconsistency, his response was blunt: I couldn't retrieve my car without settling the inflated bill. This establishment operates dishonestly and deceitfully, straying from the conductors expected of a reputable dealership.

Matthew was great to work with, easy to communicate with. My car was in a little longer due to the fact the Hendrick highers outside installers for decals. The inside and outside of my car was dirty. I’ll be washing it today.

Had a good experience at the collision center. All of the staff kept me informed of my vehicles status while getting repaired. They were able to negotiate with my insurance company to get me a rental vehicle while the repairs were being done. When my vehicle was completed, they took the time to wash and vacuum it. I will certainly use them again if I have anymore body damage needs on my Volkswagen Passat. Thanks